Compass Point Management Inc Trust Change Results
Compass Point Management Inc
Home About Us Our Team Our Clients Our Services Careers Articles Contact Us
Trust Change Results
Home > Our Services > Training and Personal Development > Personal Development 
rapidapp
Personal DevelopmentBack to Training Back to Training

COMMUNICATION STRATEGIES 1 DAY

This course explores 10 ways to build positive relationships through effective communications. Participants will complete a self-confidence assessment and the group will discuss fears and solutions. Strengths and weaknesses will be identified through personal exercises and a role-play. This workshop will examine questioning skills (including open questions, closed questions, and probing) and participants will work on listening skills. It will explore techniques to handle difficult situations and deal with situations assertively.

CONFLICT RESOLUTION 1 DAY

Dealing With Difficult People

During this workshop, participants will explore how their attitudes and actions impact others. It takes a deeper look at how negative attitudes can cause negative interactions, and what can be done to turn those attitudes around. We will examine the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy. The workshop explores coping strategies for dealing with difficult people and difficult situations.

CUSTOMER SERVICE TRAINING 2 DAY

Critical Elements Of Customer Service

This workshop will teach participants how to recognize service delivery as an individual response and understand how an individual's behaviour impacts the behaviour of others. Participants will develop more confidence and skill as problem solvers and learn to communicate more assertively and effectively while making customer service a team approach. This session looks at two types of customers - internal and external, and focuses on the four critical areas of customer's expectations.

FACILITATION SKILLS 2 DAY

Facilitation is a leadership skill sought by business professionals everywhere. The dynamics of successful facilitation come from knowing how to run a structured workshop combined with the ability to build consensus through active listening and feedback mechanisms. In this session, you will develop the core skills needed to facilitate many kinds of workshops.

PUBLIC SPEAKING 2 DAY

Presentations Survival School

A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

SPEAKEASY 1 DAY

Conquer Your Fear Of Speaking In Public

If you get nervous when presenting at meetings, find it hard to make conversation at gatherings and social events or lock up in awkward social situations, then this workshop will help you. The objective is to improve speaking skills in informal situations and give participants the confidence to interact with others. This workshop focuses on good communication skills, interpersonal skills, practicing dialogue, professionalism and controlling nervousness.

TIME MANAGEMENT 1 DAY

Get Organized For Peak Performance

This workshop will help participants organize and prioritize for greater workplace efficiency. Participants will learn how to get a grip on office space, organize work flow, learn how to use planners effectively, say no without guilt, and delegate some of your work to other people.

Download Course Catalog here

 
linkTitle1 linkText1
linkTitle2 linkText2
linkTitle3 linkText3
linkTitle4 linkText4
linkTitle5 linkText5
linkTitle6 linkText6
linkTitle7 linkText7
linkTitle8 linkText8
linkTitle9 linkText9
linkTitle10 linkText10