Personal Development Back to Training
COMMUNICATION STRATEGIES 1 DAY
This course explores 10 ways to build positive relationships through effective communications. Participants will complete a self-confidence assessment and the group will discuss fears and solutions. Strengths and weaknesses will be identified through personal exercises and a role-play. This workshop will examine questioning skills (including open questions, closed questions, and probing) and participants will work on listening skills. It will explore techniques to handle difficult situations and deal with situations assertively.
CONFLICT RESOLUTION 1 DAY
Dealing With Difficult People
During this workshop, participants will explore how their attitudes and actions impact others. It takes a deeper look at how negative attitudes can cause negative interactions, and what can be done to turn those attitudes around. We will examine the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy. The workshop explores coping strategies for dealing with difficult people and difficult situations.
CUSTOMER SERVICE TRAINING 2 DAY
Critical Elements Of Customer Service
This workshop will teach participants how to recognize service delivery as an individual response and understand how an individual's behaviour impacts the behaviour of others. Participants will develop more confidence and skill as problem solvers and learn to communicate more assertively and effectively while making customer service a team approach. This session looks at two types of customers - internal and external, and focuses on the four critical areas of customer's expectations.
FACILITATION SKILLS 2 DAY
Facilitation is a leadership skill sought by business professionals everywhere. The dynamics of successful facilitation come from knowing how to run a structured workshop combined with the ability to build consensus through active listening and feedback mechanisms. In this session, you will develop the core skills needed to facilitate many kinds of workshops.
PUBLIC SPEAKING 2 DAY
Presentations Survival School
A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.
SPEAKEASY 1 DAY
Conquer Your Fear Of Speaking In Public
If you get nervous when presenting at meetings, find it hard to make conversation at gatherings and social events or lock up in awkward social situations, then this workshop will help you. The objective is to improve speaking skills in informal situations and give participants the confidence to interact with others. This workshop focuses on good communication skills, interpersonal skills, practicing dialogue, professionalism and controlling nervousness.
TIME MANAGEMENT 1 DAY
Get Organized For Peak Performance
This workshop will help participants organize and prioritize for greater workplace efficiency. Participants will learn how to get a grip on office space, organize work flow, learn how to use planners effectively, say no without guilt, and delegate some of your work to other people.
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